Last updated: 16 August 2026
1. General Provisions
This Privacy Policy explains how Park Cinema ("we", "us") collects, uses, stores and protects the personal data of users of the parkcinema.az website and related services.
By using our website, purchasing a ticket or creating an account, you confirm that you have read this Policy and agree to the processing of your personal data as described here.
This Policy applies to the website, the online ticket-purchasing service and all related digital services operated by Park Cinema.
2. Personal Data We Collect
When you create an account or purchase a ticket, we may collect the following information:
• Full name
• E-mail address
• Mobile telephone number
• Date of birth
• Gender
• Profile photograph, if you choose to upload one
Information relating to your purchases: the selected cinema, film, session, hall, seat numbers, ticket type, amount paid, and order and reservation numbers.
Technical information collected automatically: IP address, browser and device type, operating system, and the date and time of your visits and sign-ins.
We do not store your bank card details. Card payments are processed directly by our payment provider, and full card data never reaches our servers.
3. How We Use Your Data
We process your personal data for the following purposes:
• To create and manage your account
• To sell, issue and deliver tickets, including sending your ticket, QR code and booking confirmation by e-mail and SMS
• To verify your identity when you register, sign in or reset your password, using one-time codes
• To provide customer support and respond to your enquiries
• To operate loyalty and bonus card programmes, discounts and campaigns
• To improve our website and services and to analyse how they are used
• To send information about films, promotions and campaigns, where you have agreed to receive it
• To prevent fraud and unauthorised access and to keep our systems secure
• To comply with our obligations under applicable law
4. Legal Basis for Processing
We process personal data on the following grounds:
• Performance of a contract — where processing is necessary to sell you a ticket and provide the service you have requested
• Your consent — for marketing communications and any optional information, which you may withdraw at any time
• Legal obligation — where we are required to retain or disclose data under the legislation of the Republic of Azerbaijan
• Legitimate interests — to secure our systems, prevent fraud and improve our services
5. Sharing Data With Third Parties
We do not sell your personal data. We share it only to the extent necessary, with:
• Our cinema ticketing and box-office system, in order to register your booking and issue your ticket
• Our payment provider and the acquiring bank, in order to process card payments securely
• Our SMS provider, in order to deliver booking confirmations and one-time verification codes
• Our e-mail, hosting and website-security providers, in order to deliver e-mails and operate the website
• Meta (Facebook) analytics and advertising tools, in order to measure website usage and campaign performance
• Competent state authorities, where disclosure is required by law
These providers may process data only for the purposes we specify and are required to keep it confidential.
6. Cookies and Similar Technologies
Our website uses cookies and similar technologies in order to:
• Keep you signed in and maintain your session
• Remember your language and preferences
• Protect the website against attacks and automated abuse
• Measure website traffic and the effectiveness of our advertising
You may block or delete cookies in your browser settings. Please note that if you disable essential cookies, signing in and purchasing tickets may not work correctly.
7. Data Retention
We retain personal data only for as long as is necessary for the purposes described in this Policy.
Account data is retained while your account remains active. Purchase and ticket records are retained for the period required by accounting and tax legislation.
When data is no longer required, it is deleted or anonymised.
8. Security of Your Data
We apply technical and organisational measures to protect personal data against unauthorised access, loss, alteration and disclosure.
Passwords are never stored in readable form. Connections to our website are encrypted. Access to personal data within our organisation is limited to employees who need it to perform their duties.
No system can be guaranteed to be completely secure. If a personal data breach occurs that is likely to affect your rights, we will notify you and the competent authority in accordance with applicable law.
9. Your Rights
In accordance with the personal data legislation of the Republic of Azerbaijan, you have the right to:
• Obtain information about the personal data we hold about you
• Request the correction of inaccurate or incomplete data
• Request the deletion of your data, where there is no legal ground for us to continue holding it
• Object to processing or request that it be restricted
• Withdraw your consent to marketing communications at any time
• Lodge a complaint with the competent state authority
To exercise these rights, please contact us using the details in section 12. We will respond within the period established by law.
10. Children
Our services are not directed at children under the age of 13, and we do not knowingly collect their personal data.
Tickets for age-restricted films are sold in accordance with the applicable age classification. If you believe that a child has provided us with personal data, please contact us and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time, for example when our services or our legal obligations change.
The current version is always published on this page together with the date of the last update. We recommend that you review this page periodically.
12. Contact Us
If you have questions about this Privacy Policy, or wish to exercise your rights in relation to your personal data, please contact us:
E-mail: [email protected]
You may also reach us using the telephone numbers and addresses published on our Contact page.
